Terms & Conditions

I have made a purchase online and want to exchange/refund it, how do I do this?

Garments which are eligible for exchange or refund (see criteria below) can be exchanged need to be returned to this address: 

4 Steam Hauler Track

RD 2 Henderson

Waitakere city, Auckland

New Zealand

The intention to return items need to be communicated within 24 hours of the receipt of the items. Unworn and saleable merchandise may be returned within 3 days of purchase for an exchange, store credit or refund in the form of original payment, provided it has all the original tags attached. Merchandise without swing tags attached may not be returned. Yarn will only be returned if there are quality issues. No yarn will be returned to change of mind; therefore we encourage double checking the colour and the fiber of the yarn being purchased carefully.

Any garments returned for exchange or refund are returned at the purchasers expense - that is, the customer pays for the courier or postage back to The Knitting Fairytale. The Knitting Fairytale will cover the cost of returning exchanged garments to the original purchaser (excludes yarn). Exchanges of yarn will incur the standard NZ Post tracking postage charge, or the applicable international freight charge. We cannot refund courier or postage costs unless the item is faulty.

Worn, damaged or altered merchandise may not be exchanged, returned or refunded.

Will my refund include shipping charges?

Unfortunately, we cannot refund shipping charges - refunds can only be given on The Knitting Fairytale product.